5G Leadership Course Discussions

Stakeholder Engagement
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Daniel Guerra Jr.
“The relationships among the CEO, the employees and the customers are all linked. It’s important for CEOs to know that they can have a large impact on customer service without every talking with a customer or implementing a new customer service policy.” Christopher Groening
What does Christopher Groenig mean by this comment and what could CEOs do to impact customer service in a positive way without actually interacting with the customers or instituting new customer service policies?
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Dagmar Kugler
The CEO could achieve this goal by involving all his staff in knowing and believing in the peronal brand, what the company stands for and how the customers need to be kept happy and engaged in this brand image.
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Nov 30, 2019